Política de reembolso

HOW LONG IS YOUR RETURNS PERIOD?

Our Return Period is 30 days from the date of delivery.

CAN I CHANGE OR CANCEL MY ORDER?

Email info@botaofficial.com within 1 hour of placing your order and we'll change or cancel it. After that, your order may already be packed, so we can't make changes. You can still return it within 30 days of delivery.

HOW CAN I START A RETURN?

Start your return or exchange in our returns portal. Enter your order details, choose the items you're sending back and tell us why. We'll then send you the details for the return.

Need help? Email our Customer Support Team at info@botaofficial.com with your order number.

Please note that bota does not cover the cost of return shipping.

WHAT ITEMS CAN I RETURN?

We get it - sometimes it's just not a good fit and you want to return or exchange. As long as the item(s) are still in their original condition, you can return them. Please see the below for any exceptions to this rule:

Items marked as 'Final Sale' are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout. This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed, and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

Customers in the EU: you also have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason. This applies to all items, including Final Sale. If you withdraw from your whole order, we also refund the standard shipping cost you paid. If an item has been handled beyond what's needed to check it, we may reduce your refund to reflect its loss in value. Nothing in this policy limits your statutory rights.

WHEN WILL I GET MY REFUND?

Once your return arrives at our warehouse, we inspect it and process your refund within 7 days. After we've issued the refund, it can take up to 5 business days for the money to appear in your account, depending on your bank or card provider.

How quickly your return reaches us depends on the courier you choose, so we recommend using a tracked service.

GOOD TO KNOW...

We only offer refunds on the original payment method used to make the order.
For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.

DO YOU OFFER EXCHANGES?

Yes, an exchange is available if your chosen item is currently in stock. If you opt for an exchange, we're unable to ship out your chosen item until the item you're returning is scanned in at our warehouse. This means we're unable to pre-reserve any item(s) that are chosen for exchange.

If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment, on the same timeline as any other refund: processed within 7 days, then up to 5 business days for your bank.

RECEIVED A FAULTY ITEM?

We're sorry if you've received a faulty item! There's no need to return the item to us at this stage.

If you've purchased your item from our official web store botaofficial.com, send us a message and we'll look into this for you.

Please send our Customer Support Team:

Your name and email address
Order number (e.g #12345)
Item name/description (if known)
Photos that show:

1. The fault as clearly as possible

2. Full-length photo of the item

All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.

I THINK MY ORDER IS WRONG AS IT ONLY CONTAINS SOME OF MY ITEMS?

We’re sorry if there’s an item missing from your order. Before contacting our Customer Support team, we recommend checking the following;

Check your shipping confirmation email titled "Your order is on the way" to see if your order is being shipped in separate parcels. This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remainder of the items in your order will arrive shortly afterwards.
The item(s) missing may have been out of stock - it’s worth checking your emails (including your junk/spam) to see if we've sent you an email about this.

If you already checked your email and in the unlikely event you're missing an item, your order is damaged, or you've receive the wrong item/order, please contact us with the following information and we'll get it sorted;