Shipping policy
Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note the total delivery time is calculated by order processing time plus your selected shipping method delivery time.
Backordered Items
In case you ordered an out-of-stock (backordered) item, please allow additional time for your package to ship. Backordered items usually ship within 1-2 weeks.
Shipping Rates by Country
Prices below are the same as the rates charged at checkout. Free shipping applies to the order total before shipping.
United States
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Standard, orders under $110 USD | 7–14 days | $4.95 USD |
| Standard, orders of $110 USD and over | 7–14 days | Free |
Canada
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Standard, orders under $130 CAD | 7–14 days | $6.95 CAD |
| Standard, orders of $130 CAD and over | 7–14 days | Free |
United Kingdom
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Standard, orders under £75 | 7–14 days | £4.95 |
| Standard, orders of £75 and over | 7–14 days | Free |
| FedEx Express | Faster delivery, shown at checkout | £19 |
Australia
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Standard, orders under $150 AUD | 7–14 days | $7.95 AUD |
| Standard, orders of $150 AUD and over | 7–14 days | Free |
United Arab Emirates
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Standard, orders under AED 400 | 7–14 days | AED 25 |
| Standard, orders of AED 400 and over | 7–14 days | Free |
Saudi Arabia & Qatar
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Standard, orders under $200 USD | 7–14 days | $6.95 USD |
| Standard, orders of $200 USD and over | 7–14 days | Free |
International
Brazil, Georgia, Hong Kong, Japan, Mexico, New Zealand, Singapore, Turkey.
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Standard, orders under $100 USD | 7–14 days | $6.95 USD |
| Standard, orders of $100 USD and over | 7–14 days | Free |
| FedEx Express | Faster delivery, shown at checkout | $30 USD |
Switzerland
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Standard, orders under CHF 105 | 7–14 days | CHF 4.95 |
| Standard, orders of CHF 105 and over | 7–14 days | Free |
| FedEx Express | Faster delivery, shown at checkout | CHF 25 |
Sweden
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Standard, orders under 1,100 SEK | 7–14 days | 50 SEK |
| Standard, orders of 1,100 SEK and over | 7–14 days | Free |
Europe
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Standard, orders under the free shipping threshold | 7–14 days | €4.95 |
| Standard, orders at or over the free shipping threshold | 7–14 days | Free |
| Free shipping from | Countries |
|---|---|
| €80 | Czechia (CZ), Greece (GR), Hungary (HU), Latvia (LV), Poland (PL), Portugal (PT), Romania (RO), Slovakia (SK), Slovenia (SI) |
| €90 | Austria (AT), Estonia (EE), France (FR), Ireland (IE), Italy (IT), Lithuania (LT), Netherlands (NL), Spain (ES) |
| €100 | Belgium (BE), Bulgaria (BG), Croatia (HR), Denmark (DK), Finland (FI), Germany (DE), Norway (NO), Serbia (RS) |
If your country isn't listed, please contact us at info@botaofficial.com before ordering.
Stolen or lost packages: If your tracking shows your parcel as delivered but you haven't received it, please check with neighbours and around your property, then contact us at info@botaofficial.com within 7 days of the delivery scan. We'll open an investigation with the carrier and find a solution with you. If you asked the carrier to leave your parcel in a specific place or with a neighbour, the parcel is your responsibility once it has been left there.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@botaofficial.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
You can access our full Refund Policy here.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
If your order arrives damaged in any way, please email us as soon as possible at info@botaofficial.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@botaofficial.com
