I’ve Made a Mistake in My Order. Can It Be Changed?

Modifications or size changes may be possible if your order hasn’t been processed. However, once dispatched, no changes can be made. Please contact us promptly for any adjustments.

Can I Cancel My Order?

We will do our best to accommodate cancellations if your request is made before shipping. Once your order has been processed, cancellations are no longer possible. Kindly ensure your order is final before confirming your purchase.

We apologize if you received the wrong item. Please contact us immediately with:

• Your Order Number
• Details of the incorrect item
• The name of the item not received
• A photo of all items received

We’ll resolve the issue promptly.

Please contact us at here regarding any problems.

We deeply regret if you’ve received a faulty item. Please reach out with:

• Your Order Number
• A photo of the faulty item
• A description of the issue

We’ll make sure to address it swiftly.

Please contact us here regarding any problems.

Consult our size guides beneath the available sizes on each product page. For further assistance, feel free to contact our customer care team.

Check our size guide here

Orders are processed within 2-3 business days.

• Standard delivery: 7-14 business days
• Express delivery: 3-7 business days

We currently do not offer delivery to military addresses.

Delivery addresses can only be changed if the order hasn’t shipped. If you notice an error, contact us immediately at info@botaofficial.com.

In rare cases, a package may be marked as delivered while still in transit. Please check:

• Secure locations around your address
• With neighbors
• At your local post office or pick-up point

If the parcel is still missing, contact us and we’ll assist you promptly.

We offer a 21-day return window for store credit or exchanges. Full-price items can be returned within 21 days in original condition for store credit. Sale items and items purchased with a discount code are final sale. For more details, contact us at info@botaofficial.com.

Please note that return shipping is the customer’s responsibility unless the item is faulty. In that case, we will provide a prepaid return label.