Shipping Policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note the total delivery time is calculated by order processing time plus your selected shipping method delivery time.

Backordered Items

In case you ordered an out-of-stock (backordered) item, please allow additional time for your package to ship. Backordered items usually ship within 1-2 weeks. 

Shipping Rates by Country

United States

Shipping option	Estimated delivery time	Price
Orders under $105 USD	7-14 days	$4.95 USD
Orders over $105 USD	7-14 days	Free

Canada

Shipping option	Estimated delivery time	Price
Orders under $130 CAD	7-14 days	$6.95 CAD
Orders over $130 CAD	7-14 days	Free

United Kingdom

Shipping option	Estimated delivery time	Price
Orders under £70 GBP	7-14 days	£4.95
Orders over £70 GBP	7-14 days	Free

Australia

Shipping option	Estimated delivery time	Price
Orders under $150 AUD	7-14 days	$7.95 AUD
Orders over $150 AUD	7-14 days	Free

United Arab Emirates

Shipping option	Estimated delivery time	Price
Orders under Dhs. 490	7-14 days	Dhs. 25
Orders over Dhs. 490	7-14 days	Free

Asia

Shipping option	Estimated delivery time	Price
Orders under $100 USD	7-14 days	$6.95 USD
Orders over $100 USD	7-14 days	Free

South America

Shipping option	Estimated delivery time	Price
Orders under $100 USD	7-14 days	$6.95 USD
Orders over $100 USD	7-14 days	Free

Europe 

Shipping option	Estimated delivery time	Price
Orders under free shipping threshold	7-14 days	€4.95
Orders over free shipping threshold	7-14 days	Free

Threshold (€)	Countries
€55	Spain (ES), Portugal (PT)
€60	Denmark (DK), Estonia (EE), Finland (FI), Sweden (SE), Latvia (LV), Lithuania (LT), Poland (PL), Czechia (CZ), Slovakia (SK), Slovenia (SI), Croatia (HR), Hungary (HU), Romania (RO), Bulgaria (BG), Greece (GR), Serbia (RS)
€65	France (FR), Italy (IT), Ireland (IE), Netherlands (NL), Belgium (BE)
€75	Germany (DE), Austria (AT), Norway (NO), Andorra (AD), Liechtenstein (LI), Monaco (MC), Luxembourg (LU)
€85	Switzerland (CH)

Stolen or Lost Packages:

Once a package is marked as delivered by the courier, it is considered successfully delivered by our end. However, in the unfortunate event that a package is stolen or lost after being marked as delivered, it becomes the customer's responsibility. We encourage our customers to keep track of their package's tracking information closely. Additionally, it's advisable to designate a safe and secure location for package deliveries to minimize the risk of theft or loss. While we sympathize with such situations, we cannot be held liable once the courier confirms delivery. For concerns, please contact our support team for assistance.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@botaofficial.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

You can access our full Refund Policy here.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged in any way, please email us as soon as possible at info@botaofficial.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@botaofficial.com