Are the leggings and shorts squat-proof?
Yes, our organic cotton leggings and shorts are. Darker shades use a dense 280 gsm fabric. Lighter shades are made from a double-layer fabric, so they stay fully opaque when you bend and stretch.
Are your garments OEKO-TEX certified?
No, our garments are not OEKO-TEX certified.
Can I change or cancel my order?
Email info@botaofficial.com within 1 hour of placing your order and we'll change or cancel it. After that, your order may already be packed, so we can't make changes. You can still return it within 30 days of delivery.
Can I exchange for a different size or colour?
Yes, as long as the new item is in stock. Start the exchange in our returns portal. We ship the replacement once your return is scanned at our warehouse, so we can't reserve it in advance. If we can't complete the exchange, we'll refund you to your original payment method.
Can I mix sizes in a set?
Yes. When you buy a set, you choose the size of each piece separately, for example an S top with M leggings.
Can I order something that's out of stock?
Some styles can be pre-ordered. Pre-order and backordered items usually ship within 1–2 weeks. If you order them together with in-stock pieces, your order may arrive in more than one parcel.
Can I return Final Sale items?
Final Sale pieces can't be returned, exchanged or refunded under our 30-day policy. They're marked Final Sale on the product page and at checkout.
If you're in the EU, you can still withdraw from your purchase within 14 days of delivery, as with any other item. This is your legal right and our policy doesn't limit it.
Can I use fabric softener?
We recommend skipping it. Softener coats cotton fibres, which reduces breathability and makes the stretch recover less well over time.
Do I need an account to order?
No. You can check out as a guest, without creating an account. An account just makes it quicker to reorder and see your order history.
Do you sell gift cards?
Yes. The Bota gift card is sent by email and can be used on anything at botaofficial.com. If a gift card covered part of an order, any refund goes back to the gift card first.
Do your pieces run true to size?
Our organic cotton pieces are true to size with a relaxed, natural drape, so stick to your usual size. The sweatpants are oversized and wide-leg by design. For other styles, check the fit notes on each product page.
How do I find my size?
Our pieces come in XS to XL. Measure your bust, waist and hips in centimetres or inches and use the size guide on this page: it gives your size for each style. No tape measure? Choose your usual EU, UK or US size instead. Bras are sized by bust, tops by bust and waist, and leggings, shorts and sweatpants by waist and hips.
How do I keep dark colours from fading?
Wash dark pieces inside out, in cold water, with similar colours, and keep them out of direct sun when drying. Wash new dark pieces separately the first time.
How do I measure myself?
- Bust: under your arms, around the fullest part of your chest.
- Waist: around your natural waistline at belly-button level.
- Hips: around the fullest part of your body at the top of your legs.
Keep the tape snug but not tight.
How do I start a return?
Go to our returns portal, enter your order details and choose the items you're sending back. We'll send you the return details from there. If you get stuck, email info@botaofficial.com with your order number.
How do I track my order?
When your order ships, we email you a tracking number. Tracking can take up to 48 hours to start updating. You can follow your parcel at aftership.com/track.
How do I wash my Bota pieces?
For our organic cotton pieces: machine wash cold with similar colours. Don't bleach, tumble dry low and don't dry clean. For the longest life, turn pieces inside out and air-dry when you can.
Other styles can have different care instructions, so always check the care label.
How do you package orders?
We produce in limited quantities to reduce waste, ship in 100% compostable mailers, and deliver every order in a reusable cotton bag.
How is the fabric dyed?
The fabric arrives already dyed by our fabric mill. We don't do any dyeing ourselves.
How long are the leggings, shorts and sweatpants?
In our organic cotton range, all high-waisted:
- Flare leggings: 80 to 84 cm (31.5" to 33") inseam from XS to XL, 81 cm (32") in S, full length
- Leggings: 71 cm (28") inseam in every size, full length
- Sweatpants: 77 to 81 cm (30.5" to 32") inseam from XS to XL, 78 cm (30.5") in S, wide leg
- Shorts: 12 cm (4.7") inseam in every size
The size chart in the size guide lists the inseam for each size. For other styles, the inseam is on each product page.
How long will delivery take?
For in-stock items, we pack orders within 1–2 business days (not counting weekends and holidays). Standard delivery then takes 7–14 days. Your total delivery time is packing time plus delivery time.
Pre-order items take longer. They are marked as pre-order on the product page.
How much is shipping, and when is it free?
Standard shipping is free over a threshold that depends on where you are:
- EU: €4.95, free over €80, €90 or €100 depending on the country
- United States: $4.95, free over $110
- United Kingdom: £4.95, free over £75
- Canada: CA$6.95, free over CA$130
- Australia: A$7.95, free over A$150
- Switzerland: CHF 4.95, free over CHF 105
- Sweden: 50 kr, free over 1,100 kr
- UAE: AED 25, free over AED 400
- Saudi Arabia & Qatar: $6.95, free over $200
- Other international: $6.95, free over $100
Use the shipping checker on this page to see the exact amount for your country.
Is organic cotton good for sensitive skin?
Many customers with sensitive skin choose organic cotton because it's soft and breathable, and ours has nothing added after it leaves the mill. We can't make medical claims, so if you have a skin condition, check with your doctor.
Is the fabric treated with any chemical finishes?
No. There are no softeners, formaldehyde finishes, wrinkle-resistant or antimicrobial treatments. Nothing is applied to the fabric after we receive it.
My item arrived faulty or damaged.
Sorry about that. There's no need to send it back yet. Within 7 days of delivery, email info@botaofficial.com with your order number, a clear photo of the fault and a full-length photo of the item, and we'll sort it out.
My order hasn't arrived. What should I do?
If your order hasn't arrived within 15 days of your shipping confirmation email, email info@botaofficial.com with your name and order number and we'll look into it with the carrier.
Something is missing or wrong in my order.
First check your emails, including spam: part of your order may be on its way in a separate parcel, or an item may have been out of stock. If something is still missing or wrong, email info@botaofficial.com within 7 days of delivery with your order number, the missing item's name and, for a wrong item, a photo of what you received.
Tracking says delivered, but I can't find my parcel.
Check your mailbox, parcel locker, safe places and with neighbours, and give it a day, since carriers sometimes scan parcels early. If it still hasn't turned up, email info@botaofficial.com with your order number within 7 days of the delivery scan and we'll open an investigation with the carrier.
What are your organic cotton pieces made of?
Our leggings, shorts, tops, bras, dresses and headbands are 95% organic cotton and 5% elastane at 280 gsm. Lighter shades such as Buttercream use a 250 gsm double-layer fabric. Our sweatpants are 100% organic cotton French terry at 360 gsm.
What does gsm mean?
Grams per square metre: the weight of the fabric. A higher number means a denser, more substantial fabric. At 280 gsm, our cotton is heavyweight for activewear, which is why it holds its shape and stays opaque.
What if I'm between two sizes?
For tops and bras, go by your bust. For leggings and shorts, go by whichever of your waist or hips is the larger size. Still unsure? Email your measurements to info@botaofficial.com and we'll help you choose.
What is your return policy?
You have 30 days from delivery to return eligible items. Pieces must be unworn, unused, unwashed and in the condition you received them. Every return is inspected. Items marked Final Sale can't be returned.
Customers in the EU also have a legal right to withdraw from a purchase within 14 days of delivery, for any item, including Final Sale.
What makes your cotton organic?
Organic cotton is grown without synthetic pesticides, synthetic fertilisers or genetically modified seed, using farming methods that protect soil and water.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Klarna, Shop Pay, Apple Pay and Google Pay. Payments are encrypted and processed by Shopify, and we never see or store your full card details.
What sizes are the models wearing?
Each product page says which size the model is wearing, because the fit differs between styles. In our organic cotton range, for example, Liwia (169 cm / 5'7") wears XS, Olivia and Julia (175 cm / 5'9") wear S, and Mia (168 cm / 5'6") wears S.
What sizes do the socks come in?
Two sizes: US 5–7.5 (EU 35–38) and US 8–11 (EU 39–42).
When will I get my refund?
We process refunds within 7 days of your return reaching our warehouse. It can then take up to 5 business days for your bank to show it. Refunds go to your original payment method.
Where do you ship?
We ship to:
- Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom
- Americas: United States, Canada, Mexico and Brazil
- Asia-Pacific: Australia, New Zealand, Japan and Singapore
- Middle East: United Arab Emirates, Saudi Arabia, Qatar and Turkey
If your country isn't available at checkout, write to info@botaofficial.com and we'll see what we can do.
Where does my order ship from?
We have warehouses in the United States, the United Kingdom, Germany and China. Your order ships from the closest one that has your items in stock.
Which currencies can I shop in?
Prices show in your local currency automatically. We currently sell in USD, EUR, GBP, CAD, AUD, CHF, SEK, AED, HKD, JPY and SGD.
Who pays for return shipping?
Return shipping is paid by you. If your item arrived faulty, damaged or wrong, we cover it.
Why did my order arrive in separate parcels?
Some orders ship from more than one warehouse, or include a pre-order item. You'll get an email titled “Some items in your order are on the way”, and the rest follows shortly after.
Why is there elastane in the cotton?
The 5% elastane gives stretch and shape recovery, so leggings and bras move with you and spring back instead of bagging out through the day.
Will I have to pay customs or import duties?
No. All import duties are prepaid, so there's nothing extra to pay when your parcel arrives.
Will the cotton shrink?
Very little. Our fabric is pre-shrunk at the mill, without chemical treatments. To keep the fit, wash cold and tumble dry low, as on the care label.
